Privacy policy

This shop is operated by The HopeFULL Institute. Orders are processed and fulfilled by Freedom House Publishing. Both entities regard customer privacy as an important part of our relationship with our customers.

All correspondence may be collected and stored, particularly in regard to sales, support and accounts, including email. Any information we collect comes from you or your organisation, whether by telephone, email, mail or directly through our website. The details we collect are what we need to provide you with our products and services, and a high level of customer service.

The security of your personal information matters to us. When you enter sensitive information such as card numbers on our website, that information is encrypted using secure socket layer technology (SSL). Payments are processed securely through Shopify. We never store your full card details. We follow generally accepted industry standards to protect the personal information you submit, both in transit and once we receive it.

If you buy a product or service from us, we request certain personally identifiable information. You may be asked for contact information (name, email and postal address) and payment information. We use this for billing and to fill your order. If we have trouble processing an order, we'll use these details to contact you.

We use personally identifiable information for essential communications such as order emails, account information and service details. We may also use it for some promotional emails. If at any time you'd rather not receive that correspondence, ask to be removed from our mailing lists by emailing hello@thehopefullinstitute.com.

We don't share your information with third parties for any unknown or unrelated purpose.

If you have a question about privacy or security on our website, email us at hello@thehopefullinstitute.com.