Refund policy

This shop is operated by The HopeFULL Institute. Orders are processed and fulfilled by Freedom House Publishing.

Books and printed resources

If you're not completely satisfied with your purchase, we give you a 14 day money-back guarantee from the time you receive the goods. Email us at hello@thehopefullinstitute.com within that time so we can sort out the problem.

This doesn't apply to goods that have been used or damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition. All postage and insurance costs are paid by the buyer. We recommend you return the product via Registered post and pre-pay all postage. You assume the risk of loss, theft or damage in transit, so we advise you take out shipment registration or insurance with your postal carrier. Freedom House Publishing isn't responsible for parcels lost or damaged in transit if you choose not to insure them.

Digital products, online courses and downloads

Digital products are delivered straight away and can't be returned. If you haven't downloaded or accessed the material, you can request a refund within 14 days of purchase by emailing hello@thehopefullinstitute.com.

If a file or course won't open, download or play, get in touch. We'll either fix your access or refund you in full. We'd rather you had the resource working than a refund.

How refunds are paid

Approved refunds go back to the original payment method. Allow 5 to 10 business days for the money to appear.